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Frequently Asked Questions
Pricing
What do I need?
Other questions
Benefit packs
Learn to drive with felyx
Pricing
1.
How much does it cost to use a felyx e-moped?
2.
Does felyx charge a starting fee?
3.
What does 'free starting fee' mean?
4.
How much does it cost to register?
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What do I need?
1.
Do I need to have insurance to drive a felyx e-moped?
2.
Do I have to be a resident where I rent an e-moped?
3.
Do I need a driver's license?
4.
Do I need to wear a helmet? If so, how does this work?
5.
What kind of smartphone do I need to use felyx?
Other questions
1.
Can I make a ride from one city to another?
2.
What do I do in case of a road accident?
3.
How do I contact felyx?
4.
What are the pausing- and entry bans for e-mopeds in Amsterdam?
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Benefit packs
1.
Are the benefit packs available in all cities?
2.
What are the packs and what are their benefits?
3.
Where can I buy the benefit packs?
4.
What should I know about the packs?
5.
If I buy a benefit pack and I decide to do not use all the credits purchased, can I ask for a refund?
Learn to drive with felyx
1.
I have never ridden an electric e-moped, is it safe to ride one without experience?
2.
How do I charge the battery of the e-moped?
3.
Can I use felyx when it rains or snows?
Parking a felyx
1.
Can I park my felyx e-moped everywhere?
2.
Do I have to return the e-moped to the location I departed from?
3.
Do I need to lock my felyx e-moped?
4.
What is the service area?
5.
Where do I find a felyx e-moped?
My felyx account
1.
What does deleting my account involve?
2.
How long will it take to have my account deleted?
3.
How can I delete my account and the personal data associated with it?
4.
How can I change my personal data and payment details?
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What do I need to know in order to start?
1.
What are the opening hours of felyx? Can I rent 24/7?
2.
What to do if there is only 1 or no helmet in the helmet case?
3.
How do I end my trip / lock the e-moped?
4.
How do I start a felyx e-moped?
Read More
Cooltra
1.
What is Cooltra?
2.
Can I use Cooltra as a felyx customer?
3.
To who I should contact in case I take a Cooltra from the felyx app?
4.
How do Cooltra vehicles work?
5.
What type of vehicles are Cooltra?
6.
What is the price to take a Cooltra?
7.
Is your question regarding Cooltra not included in this FAQ?
E-bike
1.
What kind of e-bikes does felyx offer?
2.
How can I rent the A-300 e-bike?
3.
Where can I find the e-bikes in the app?
4.
Where can I park the e-bike?
5.
What should I do if the battery runs out?
6.
Do I need a driving license to rent the A-300?
