We have something new for you
In The Hague we are introducing a new pricing model for our e-scooters in order to increase availability. We call this dynamic pricing. Below you can read why we do this, how it works and what value it delivers to you.
How dynamic pricing works
Sometimes the demand for our e-scooters is too high or too low when and where you need them. To get our e-scooters in the right place, the price per minute is adjusted based on time and location. For a price change up or down of just a few cents per minute, supply and demand are back in balance. This increases the availability of our e-scooters and helps you to find an e-scooter at the right time and the right place.
The demand changes
The demand changes
In areas where demand is low, e-scooters often stand still for a longer time. This means that there are not enough e-scooters in the rest of the city where the demand is higher.
To move idle e-scooters away from areas with low demand, we reduce the minute price for these e-scooters. By doing this, as a felyx customer, you can save money and other customers can find an e-scooter faster.
This keeps our e-scooters moving and better distributed throughout our service area. This is good for the general availability of our e-scooters and therefore for you as a customer.
How does it work in the app?
In the felyx app you can see the difference between an e-scooter with a regular price and a dynamic price through the orange icon. If you click on an e-scooter you can see how much % (iOS) or cent / min (Android) the price deviates from the regular rate. P.S. Make sure to download the latest version of our app.
Frequently Asked Questions
Will the minute rate change after I start a trip?
No, the price cannot change during your ride. The price is set before you start a ride and we clearly communicate to you whether an e-scooter has an adjusted price.
How can I recognize an e-scooter with a dynamic price in the app?
Does dynamic pricing apply to all cities that you are active in?
No, at the moment dynamic pricing is only available for e-scooters in Rotterdam, Brussels and The Hague. But it could be that it will be active in all our cities soon 😉.
Does dynamic pricing also apply to parking?
No, at this moment it only applies to driving minutes. So it does not apply to parking minutes and extended reservations.
Could the price of a dynamic priced e-scooter also increase?
The dynamic pricing pilot in The Hague only concerns price reductions. In the future it is possible that we will also test with a small price increase if necessary. In this way we try to balance supply and demand. As a result, you always have a felyx e-scooter nearby.