We have something new for you
We are introducing a new pricing model for our e-mopeds in order to increase availability. We call this dynamic pricing. Below you can read why we do this, how it works and what value it delivers to you.
How dynamic pricing works
Sometimes the demand for our e-mopeds is too high or too low when and where you need them. To get our e-mopeds in the right place, the price per minute is adjusted based on time and location. For a price change up or down of just a few cents per minute, supply and demand are back in balance. This increases the availability of our e-mopeds and helps you to find an e-mopeds at the right time and the right place.
In areas where demand is low, e-mopeds often stand still for a longer time. This means that there are not enough e-mopeds in the rest of the city where the demand is higher.
To move idle e-mopeds away from areas with low demand, we reduce the minute price for these e-mopeds. By doing this, as a felyx customer, you can save money and other customers can find a e-moped faster.
This keeps our e-mopeds moving and better distributed throughout our service area. This is good for the general availability of our e-mopeds and therefore for you as a customer.
How does it work in the app?
In the felyx app you can see the difference between an e-moped with a regular price and a dynamic price through the orange icon. If you click on an e-moped you can see how much discount you get for taking that e-moped. Enjoy your ride!
Frequently Asked Questions
Will the minute rate change after I start a trip?
No, the price cannot change during your ride. The price is set before you start a ride and we clearly communicate to you whether an e-mopeds has an adjusted price.
How can I recognize an e-moped with a dynamic price in the app?
You can recognize the e-mopeds with an adjusted price by the orange icon. If you click on an e-mopeds, the screen will show how much discount you’ll get for that ride.
Does dynamic pricing apply to all cities that you are active in?
No, at the moment dynamic pricing is only available for e-mopeds in Eindhoven. But it could be that it will be active in all our cities soon.
Does dynamic pricing also apply to parking?
No, at this moment it only applies to riding minutes. So it does not apply to parking minutes and extended reservations.
Could the price of a dynamic priced e-mopeds also increase?
Currently it only concerns price reductions. In the future it is possible that we will also test with a small price increase if necessary to restore the balance of our fleet. In this way we try to balance supply and demand. As a result, you always have a felyx e-moped nearby.