We have something new for you
We are introducing a new pricing model for our e-mopeds in order to increase availability. We call this dynamic pricing. Read on to find out how it works, what the advantage is for you and why we are doing this.
How dynamic pricing works
The demand for our e-mopeds changes per location. To make sure our e-mopeds are in the right place at the right moment we introduced our new pricing model: dynamic pricing. The price per minute is adjusted based on time and location. Does an e-moped stand still for a certain amount of time? Then there is a good chance that you will pay a different price. With this, we ensure good availability at the right locations and try to prevent nuisance as much as possible. Handy, right?
In areas where demand is low, e-mopeds often stand still for a longer time. This means that there are not enough e-mopeds in the rest of the city where the demand is higher.
To move idle e-mopeds away from areas with low demand, we reduce the minute price for these e-mopeds. By doing this, as a felyx customer, you can save money and other customers can find a e-moped faster.
This keeps our e-mopeds moving and better distributed throughout our service area. This is good for the general availability of our e-mopeds and therefore for you as a customer.
How does it work in the app?
In the felyx app you can see the difference between and e-moped with a regular price or a dynamic price through the orange icon. If you click on an e-moped you see how much discount you will get. Make sure to have the latest version of our app. Enjoy the ride!
Frequently Asked Questions
Will the minute rate change after I start a ride?
No, the price doesn’t change during your ride. You will see the price you pay before you start your ride. If the price is adjusted you will see this in the app.
How can I recognize an e-moped with a dynamic price in the app?
You will recognize dynamic pricing in the app by the orange icon. If you click on an e-moped you will see how much discount you will get for that ride.
Does dynamic pricing apply to all cities that you are active in?
Currently, we are live with dynamic pricing in the cities: Eindhoven, Den Bosch, Groningen, Delft, Haarlem and Brussels. Keep an eye on our website to see if more cities are added.
Does dynamic pricing also apply to parking?
No, at this moment it only applies to riding minutes. So it does not apply to parking minutes and extended reservations.
Could the price of a dynamic priced e-mopeds also increase?
At the moment, it only relates to a price reduction. In the future it could be possible that the price increases in order to restore the balance of our fleet. Hereby we try to balance supply and demand in the best way possible. As a result, you will always have a felyx nearby.